[pct-l] 2 person tent under 3lbs

Fri Dec 16 14:24:58 CST 2011

Bottom line it's their business and they set their fees.  If you feel they 
are excessive don't use the services.  I can't imagine using a tent and then 
expecting them to replace it or upgrade it.  It's a USED item then and worth 
less than new.

-----Original Message----- 
From: James Vesely
Sent: Friday, December 16, 2011 12:05 PM
To: chiefcowboy at verizon.net ; Henry Shires ; pct-l at backcountry.net
Subject: RE: [pct-l] 2 person tent under 3lbs

"no cost"  "someone else's damage"  you might have a problem with
comprehension try reading the post again and I would think that most
people would consider $300 to carry 15 lbs of food 12 miles is a bit
steep and again I never said anything about doing if for free.

-----Original Message-----
From: pct-l-bounces at backcountry.net
[mailto:pct-l-bounces at backcountry.net] On Behalf Of
chiefcowboy at verizon.net
Sent: Friday, December 16, 2011 11:41 AM
To: Henry Shires; pct-l at backcountry.net
Subject: Re: [pct-l] 2 person tent under 3lbs

Come on Henry.  Obviously you don't understand retail sales.  You're
supposed to keep replacing (at no cost), repairing someone else's damage

(again at no cost) until you go out of business.  I also note that this
individual posted where he was upset that backcountry packers wouldn't
carry
his resupply for reduced fees or no fees.  I guess feeding the pack
animals,
caring for them (veterinary bills, etc) the cost of tack gear don't
require
them to EARN any of their money.  After all they exist solely to support
the
backpacker who doesn't want to pay his fair share.  I wonder who pays
his
mortgage and utilities.

-----Original Message----- 
From: Henry Shires
Sent: Friday, December 16, 2011 10:03 AM
To: pct-l at backcountry.net
Subject: Re: [pct-l] 2 person tent under 3lbs

re: James Vesely, I need to respond. What he neglects to mention is the
prior history of what I consider us going above and beyond the call of
duty.

Back in 2007, he ordered a Rainbow. Then he returned it a few weeks
later
and wanted a Double Rainbow. So we sent him a Double Rainbow. Then, a
few
months later he requested custom trekking pole handle adapters so we
send
him those (no charge). Then several months later, after using the Double

Rainbow for 5 days in the field, he decided that he wanted to "trade up"
for
a Rainshadow 2. He sent back his used DR and we send him a new
Rainshadow 2
(no charge, again). We were left with a used DR which could no longer
sell.
Then, two years later he sent back his Rainshadow 2 for repair. At that
point, we admittedly lost his package for many months. We were in
process of
moving into a new office and temporarily working out of a tiny garage
with
everything in storage. I did eventually find his box and spend a couple
of
hours repairing the things I saw that needed repairing. One part of
that-a
grommet tear out which took a few minutes to fix-was our responsibility.
The
rest of it was his wear and tear after many weeks of use. No charge,
again,
for the repair. Then he informed us that there were floors tears and
that it
was our fault. Maybe. Or maybe not. I certainly never saw any floor
tears
when I worked on it. At his request we then sent him some scrap fabric
to do
a glue repair. Then, not happy with that, he wanted us to sell him
another
Rainshadow 2 "at the lowest price".

So..I will accept responsibility for taking much too long to repair his
Rainshadow but at some point we are just not responsible. Selling him
another Rainshadow 2 keeps this obviously broken relationship going and
at
this point we just can't continue. I would hope that he finds another
line
of products better suited to his needs.

Henry Shires
Tarptent

On Dec 16, 2011, at 9:35 AM, pct-l-request at backcountry.net wrote:

> Message: 26
> Date: Fri, 16 Dec 2011 07:16:38 -0800
> From: "James Vesely" <JVesely at edmsupply.com>
> Subject: Re: [pct-l] 2 person tent under 3lbs
> To: <pct-l at backcountry.net>
> Message-ID:
> <1B64CE751A7DE74FB3673AA17F6A154E5CC309 at mail.local.edmsupply.com>
> Content-Type: text/plain; charset="US-ASCII"
>
>
> I used a Tarptent Rainshadow 2 for a summer of about 3 weeks of hiking
> and although I liked the tent it started to fall apart after a couple
of
> weeks.  The seams in the high stress areas of my tent started to come
> apart but I was able to make a field repair and it lasted the rest of
> the trip.
>
> I sent my tent back for repair and Tarptent lost it somehow and for
> almost one year and after many unanswered emails (they responded after
I
> said I was going to be in the area so I would stop by) they said they
> found my tent had repaired it and that it was in the mail (by this
time
> I had purchased a new tent).  The tent arrived but it now had two rips
> on the bottom when I mentioned this to Henry Shire by email they did
not
> respond but instead sent a tube of silicone and some patch material.
I
> have heard many positive things about Tarptent so maybe this was just
a
> fluke but I thought it might be worth mentioning to see if anyone else
> has had similar problems.

_______________________________________________
Pct-L mailing list
Pct-L at backcountry.net
To unsubcribe, or change options visit:
http://mailman.backcountry.net/mailman/listinfo/pct-l

List Archives:
http://mailman.backcountry.net/pipermail/pct-l/
All content is copyrighted by the respective authors.
Reproduction is is prohibited without express permission.

_______________________________________________
Pct-L mailing list
Pct-L at backcountry.net
To unsubcribe, or change options visit:
http://mailman.backcountry.net/mailman/listinfo/pct-l

List Archives:
http://mailman.backcountry.net/pipermail/pct-l/
All content is copyrighted by the respective authors.
Reproduction is is prohibited without express permission. 