[pct-l] REI changes return policy to return before 1 year

[Joseph Anderson]

I have also experienced the embarrassment of taking a hiker to REI with
gear that had obviously been well used, and asking for a full refund!
It's shameful and selfish, in my opinion.

Papa Joe
Casa de Luna


On Tue, Jun 4, 2013 at 12:31 PM, Dennis Phelan <dennis.phelan at gmail.com>wrote:

> Totally agree with Brick.  Using what wall street thinks is accepted
> behavior says it all.  It's to bad we have traded our sense of right and
> wrong with its OK if you can get away with it.  I will now step down from
> my soapbox.
>
> Dennis
> On Jun 4, 2013 12:08 PM, "Dan Jacobs" <youroldpaldan at gmail.com> wrote:
>
> > I misunderstood what you wrote. I apologize.
> >
> > Dan Jacobs
> > Washougal
> >
> > On Tue, Jun 4, 2013 at 12:03 PM, Brick Robbins <brick at brickrobbins.com
> > >wrote:
> >
> > > On Tue, Jun 4, 2013 at 11:46 AM, Dan Jacobs <youroldpaldan at gmail.com>
> > > wrote:
> > > > Did you read the article? An REI executive stated they will deal with
> > > > returns on defective products in a responsible manner, even if the
> > defect
> > > > shows up after one year.
> > >
> > > Yes I read the article. Did you read what I wrote?
> > >
> > > I have no problem with REI changing the contract. I think a one year
> > > return policy is completely reasonable.
> > >
> > > >The policy is in place because it was being abused
> > > >by people
> > >
> > > I was answering the question as to why people would do that, look at
> > > the portion of the message that I quoted.
> > >
> > > According to our current American business practices, the customers
> > > were not abusing anything. The thing that you call "abuse" is what,
> > > for example, a Wall Street firm would call "taking full advantage of
> > > the contract" that REI offered. To do any less is simply "bad
> > > business" for people of this ilk.
> > >
> > > I don't like that attitude, whether it be displayed by a business, or
> > > a customer, but it is what it is.
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> >
> > --
> > "Loud motorcycle stereos save lives."
> > Motorcycle to hike, hike to motorcycle.
> > Make a friend of pain and you'll never be alone.
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