[pct-l] REI changes return policy to return before 1 year

[jplynch]

I talked to a REI rep today.  She said that there have been
customers who have abused the lifetime guarantee policy.
 They probably just didn't have a choice.  And a year is
actually a pretty generous amount of time.  

On Tue, 4 Jun 2013 14:21:08 -0700 (PDT)
 Ann Marie <dbanmrkr at yahoo.com> wrote:
> "But is the whole refund due to purchased membership or
> people getting signed up?
> If it's paid for I'm sure the sales people get an
> incentive to tell customers "bring it back""
> 
> I don't know for sure about REI salespeople, but I worked
> Thanksgiving and Xmas holidays for both Robinsons-May and
> Macys.
> 
> The salespeople do get credit for all the sales. However,
> they lose credit for every return. They also lose credit
> if they exchange a more costly item for a less costly
> item.
> 
> You hurt the salespeoples' paycheck or bonuses when you
> return or exchange stuff. Frankly, I don't care about the
> store's sales. I care about the ones working for a
> minimal living.
> 
> And the salespeople may get continued employment points
> for signing up customers, but believe me, they almost
> never get extra money for that. It's considered a
> condition of continued employment to make those
> "new-customer" numbers.
> 
> Employees are told to do everything possible to prevent
> the customer from "bringing it back." Even an exchange is
> preferable to a return.
> _______________________________________________
> Pct-L mailing list
> Pct-L at backcountry.net
> To unsubscribe, or change options visit:
> http://mailman.backcountry.net/mailman/listinfo/pct-l
> 
> List Archives:
> http://mailman.backcountry.net/pipermail/pct-l/
> All content is copyrighted by the respective authors. 
> Reproduction is prohibited without express permission.