[pct-l] Trekking Poles

[James Vesely]

Dr. Bob 

Here is what I have. 

Jim   

-----------------------------------

Marjorie King <mking at komperdell.us>

Good Morning Jim,
 
I would be happy to assist you with your poles. Can you possibly resend the picture as the first picture you send I cannot open.
Also what is a good shipping address to send to.
 
Best Regards,
 
Marjorie King
mking at komperdell.us
cid:image001.jpg at 01CBF5C8.126340F0
Camaro USA, LLC
22737 72nd Avenue S
Suite C-103
Kent, WA 98032
253.867.5735 office
253.867.5734 fax
 
Check our website at www.komperdell.us for your skiing and hiking equipment.


-----Original Message-----
From: Bob [mailto:bobandshell97 at verizon.net] 
Sent: Friday, March 20, 2015 7:10 AM
To: James Vesely
Subject: RE: [pct-l] Trekking Poles

> If anyone needs replacement parts for Komperdell I can supply their 
> email
address.  

Ah, wonderful.  I would appreciate that info greatly.  Last summer I stupidly left my (beloved) REI poles with over 4,000 miles on them at a trailhead.  They were acquired by someone before I could get back there.  I tend to prefer the twist rather than the cam locks and the Komperdell was the only replacement that seemed to match my old pones.  I immediately started looking to the future for "service" for the Komperdells and had a hard time finding good info.  You have succeeded where I failed.  I would love to have that email address.  Do they have a website?

Many thanks,  Dr Bob

-----Original Message-----
From: Pct-L [mailto:pct-l-bounces at backcountry.net] On Behalf Of James Vesely
Sent: Friday, March 20, 2015 9:35 AM
To: pct-l at backcountry.net
Subject: Re: [pct-l] Trekking Poles

I have been lucky.   The pair I bought at REI were still covered under their
old warranty policy.   

The first pair I bought in 2008 broke so  REI replaced the section I needed.


I continued to abuse the poles and when they started collapsing because the twist lock mechanism was inferior  REI agreed to replace them with their
newer cam lock poles.    

Just a month ago I needed to replace the tips and when I went to the REI store and the salesperson told me that they did not have replacement tips and because I bought them so long ago the old warranty was still in effect
and offered to replace the poles with new ones.   After looking at the new
poles and testing them by placing my weight on them and seeing that the bottom section was bowing considerably I decided I would try to fix my old
poles.   It was rather disconcerting to find out that it was not easy
getting replacement parts from Komperdell so I took the chance and ordered a pair of non-specific Komperdell replacement tips on Amazon and they do fit but when the poles collapse the tips are different enough that the poles do not fully collapse and lock in place. 

Since then I have found a company that services Komperdell equipment and I will eventually send them pictures of the poles and old tips to see if I can get the correct replacement tips.  If anyone needs replacement parts for Komperdell I can supply their email address.  The service company also suggested I mail  the poles to them  and that way they would insure that they replace the tips with the correct model (they offered free return
shipping).    

Jim  

-----Original Message-----
From: JPL [mailto:jplynch at crosslink.net]
Sent: Thursday, March 19, 2015 5:46 PM
To: James Vesely; James Lamping; pct-l at backcountry.net
Subject: Re: [pct-l] Trekking Poles

I've used Komperdells for years.  The first pair I had finally wore out (the internal locking mechanism).  They were so old that the company didn't have the parts to repair them.  They gave me a good deal on a replacement pair.

-----Original Message-----
From: James Vesely
Sent: Tuesday, March 17, 2015 3:09 PM
To: James Lamping ; pct-l at backcountry.net
Subject: Re: [pct-l] Trekking Poles

BTHW I use a pair of circa 2011 REI carbon fiber poles made by  Komperdell. 
I don't know how the new ones are made but the ones I have, have taken a lot of abuse.

Jim



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