[at-l] If I treated you this way. . .

[Frank Looper]

I am not sure that I have the ability to speak to you in person over
this. I will try. The only question that I ask is the same one that  I
have asked over and over for years: if the gear was absolute crap, why
did you have your name embroidered on it? Why did you have the entire
back wall covered with it? Why, when I told you that I was so happy to
have found rain gear that I could afford for my first AT hike, did you
not say "that's not good enough for the AT."

your representative--young man, blond curly hair--when I brought the
jacket back, told me that "if Jonathan did not look you straight in
the eye and tell you that this will work for the AT, then there is no
way you're getting a credit or a refund. You should have known it was
crap from how cheap it was." He refused to call you and let me speak
to you, and he treated me like my concerns were meaningless.

Why did I not come back later and speak to you in person? I did not
trust my temper, and I had no reason to believe that your
representative was not speaking for you.

We can work this out. I'd like to have it behind me. I spent almost my
entire disposable income at your store between 12-03 and 03-04. I felt
really foolish and angry later on.

Looking back, I should have not assumed that the person that I
believed to be your assistant manager was speaking totally for you. I
was so angry and embarrassed that I was concerned about my ability to
speak to you without losing my temper. I have PTSD, and sometimes I
cannot trust my emotions. I had thought, during the time that I was
working with you to outfit myself for a long hike, that we had become
friends. After the incident, I felt like an idiot, and just got
angrier as time went by.

This would be a very good thing to have behind me. It has been hurting
me for too long.

Thank you,
Frank Looper