[pct-l] bad customer service experience with Froggtoggs

[CHUCK CHELIN]

Good morning, Gary,

Yes, that’s a good take, however it is often said that a particular
discussion, “…created more heat than light…”.

With that in mind, if I had received the ‘Toggs reply I would have thought
it was ultra-lite on information which would have made me ultra-hot under
the collar.

Enjoy your hiking season,

Thanks again,

Steel-Eye

-Hiking the Pct since before it was the PCT – 1965

-http://www.trailjournals.com/steel-eye

-http://www.trailjournals.com/SteelEye09


On Tue, Aug 16, 2011 at 7:03 AM, <gschenk1 at roadrunner.com> wrote:

>
> ---- CHUCK CHELIN <steeleye at wildblue.net> wrote:
> > Good morning, All,
> >
> > As someone who enjoyed a long and successful career managing the
> improvement
> > of customer support at a large corporation, already well-reputed for
> > excellent service, I believe the reply Nina received was inappropriate --
> > even grim.
>
> Hey Chuck,
>
> It wasn't grim, it was ultra-light!
>
> Gary
>