[pct-l] REI changes return policy to return before 1 year

[lilacs007 at yahoo.com]

I probably wasn't very clear, I meant are they pressured to sell memberships and some sales people will say " oh you can always bring it back so it pays for itself"

Not realizing someone probably will.

I've been in sales for 12 years (non retail) and I see some resp not sell quality but price and "easy return" just to meet quota.

I did not realize they lose money on returns in retail (the reps) that does not happen (mostly) in my field. 

From what I have experienced most places will not let you return items that are worn, so the 1 year is generous. 
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-----Original Message-----
From: Ann Marie <dbanmrkr at yahoo.com>
Sender: pct-l-bounces at backcountry.net
Date: Tue, 4 Jun 2013 14:21:08 
To: pct-l at backcountry.net<pct-l at backcountry.net>
Reply-To: Ann Marie <dbanmrkr at yahoo.com>
Subject: Re: [pct-l] REI changes return policy to return before 1 year

"But is the whole refund due to purchased membership or people getting signed up?
If it's paid for I'm sure the sales people get an incentive to tell customers "bring it back""

I don't know for sure about REI salespeople, but I worked Thanksgiving and Xmas holidays for both Robinsons-May and Macys.

The salespeople do get credit for all the sales. However, they lose credit for every return. They also lose credit if they exchange a more costly item for a less costly item.

You hurt the salespeoples' paycheck or bonuses when you return or exchange stuff. Frankly, I don't care about the store's sales. I care about the ones working for a minimal living.

And the salespeople may get continued employment points for signing up customers, but believe me, they almost never get extra money for that. It's considered a condition of continued employment to make those "new-customer" numbers.

Employees are told to do everything possible to prevent the customer from "bringing it back." Even an exchange is preferable to a return.
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